Cancer CAREpoint Job Openings

Client Care Coordinator

Reports to: Client Care Manager
Category: Non-exempt, Full Time

Client Care Coordinators provide support for new and returning clients, engaging with people at different stages of cancer treatment and the family members that are also impacted by the cancer diagnosis. Client Care Coordinators play an integral role in ensuring that no one faces cancer alone.

Duties:

  • Intake and orientation calls/meetings with new clients
  • Provide community resource information and direct referrals to other community organizations during initial call or as follow-up, finding new resources as necessary
  • Offer ongoing referrals and resources as needed to address emerging needs
  • Support clients during a Wig Boutique appointment, helping them select the right wig and head coverings to address their cancer-related hair loss
  • Greet clients and practitioners for classes, providing hosting support for practitioners during a variety of educational and wellness programs
  • Community outreach classes and eventspaid time off: 11 paid holidays per year, 3 weeks of vacation, 2 weeks of sick leave accrued yearly.

Competencies:
To perform the job successfully, an individual should have experience working in a client facing role and should demonstrate the following competencies:

  • Bilingual in English and Vietnamese
  • At least one year of case management or client care experience, with experience serving the needs of clients facing medical or other serious life experiences
    • Experience working with clients in distress
  • Outreach and/or experience with community resource events
  • Formal training/experience in office procedures and use of office equipment, strong computer skills.
  • Ability to communicate accurately and clearly both orally and in writing
  • Broad knowledge of community organizations and resources
  • Superior organizational, problem solving and people skills
  • AA Degree from an accredited institution, or equivalent experience, required (Bachelor’s degree preferred)

How to apply:

Please email your cover letter and resume to Morrigan Bruce: [email protected]. Resumes without a cover letter will not be reviewed. Cancer CAREpoint is an Equal Opportunity Employer; we do not discriminate based on race, color, national origin, religion, sex, age, sexual orientation or disability.

 

Clinical Supervisor Job Opening – LMFT/LCSW

Join a team committed to ensuring that no one faces cancer alone.

Cancer CAREpoint provides personalized support to patients, survivors, families, and caregivers in Silicon Valley. We are the only community-based organization in Silicon Valley providing direct non-medical support programs to patients and family members no matter where they receive their medical care, their insurance status or cancer type, all at no cost.

Our clinical team helps clients navigate the practical, psychological, and emotional impacts of cancer, and we are seeking a clinically confident therapist to work with clients and supervise associate clinicians. Our counseling services are offered on a short-term basis using the Solution-Focused Brief Therapy model. We do not provide in-house services for acute psychiatric needs or severe mental illness, and do not diagnose or engage in insurance billing for our services. All charting is to licensure and internal organizational standards. Caseloads are realistic and are expected to be healthy and sustainable for the clinical staff, we believe in wellness for our staff as well as our clients.

This is full-time position, Monday through Friday. Some evenings and Saturday hours may occasionally be required. Cancer CAREpoint staff currently have the option of choosing to work from home one day per week. While staff is in the office, we are currently providing all client care virtually. This is expected to change as safety and health guidelines allow.

Benefits:

  • paid time off: 11 paid holidays per year, 3 weeks of vacation, 2 weeks of sick leave accrued yearly.
  • Health, dental, vision and life insurance
  • 401(k)
  • Full time means 40 hours, staff are non-exempt and are expected to have a healthy work-life balance

Qualifications/Skills

  • Master’s Degree in Social Work, Psychology, or Counseling and licensure with the California Board of Behavioral Sciences (LMFT, LCSW). Must meet all BBS requirements to supervise ASWs and AMFT’s towards clinical licensure.
  • 3-5 years professional experience in a community, hospital-based or mental health setting, with at least two years of clinical supervision experience.
  • Experience providing counseling services online and over the phone, and a confidential setting for delivering virtual services when working from home.
  • Experience working with clients with cancer or other life-threatening illnesses.
  • Strong written and oral communication; excellent record keeping.
  • Demonstrated ability to both works independently and collaborate with teams.
  • Excellent clinical and facilitation skills.
  • Demonstrated knowledge of community health, welfare and social agencies.
  • Ability to work effectively with people from different value systems, ethnicities, cultural backgrounds, and disabilities.
  • Possess basic computer skills and knowledge of Microsoft Office suite; familiarity with client/case-management software
  • Working knowledge of legal and ethical issues governing direct service delivery including, but not limited to, HIPPA and mandated reporting requirements.

Job Duties and Tasks:

  • This position will provide clinical supervision and guidance to ASWs and AMFTs working towards licensure to assure consistency and continuity of care in the provision of services.
  • Utilize established ethical practices related to the provision of clinical and administrative supervision up to and including the verification of hour’s accrual by staff members currently working towards licensure.
  • Meet with cancer patients, family members, caregivers to assess non-medical needs
  • Administer distress screening
  • In collaboration with the Director Programs and Services collect and review performance data related to caseload, number of unduplicated clients served, and hours of service provided weekly, monthly, and annually.
  • Provide case management and advocacy, referrals to appropriate services
  • Provide individual, group and family psychosocial care counseling
  • Facilitate support groups
  • Attend and participate in staff, program, agency, and community meetings, as required
  • Collaborate with representatives from other agencies
  • Other duties as assigned.

To learn more about Cancer CAREpoint, visit www.cancercarepoint.org. Please email your cover letter and resume to Morrigan Bruce ([email protected]) Resumes without a cover letter will not be reviewed. No phone calls, please.

Cancer CAREpoint is an Equal Opportunity Employer.

Call our
Community Helpline:
408.402.6611